Crucial Conversations

Join the Grey & Co. Team as we present this course on Crucial Conversations. This digital course offers a detailed look at how to improve your communication at work in the healthcare setting, but many concepts translate to life outside of work too. This course may be beneficial for Nurse Managers as well as other staff members who play key roles within your center. Our team will cover communication basics, leading upward, hiring and firing, culturally sensitive communication and data collection, and self regulation.

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Meet Your Instructors

  • Megan Werdel in Raleigh, NC

    Megan Werdel

    President & Lead Consultant

  • Joy Heim of Rocky Mount, NC

    Joy Heim, RN, BSN

    Associate Nurse Consultant

  • Katherine Simkins of Raleigh, NC

    Katherine Simkins, RN, BSN

    Associate Nurse Consultant

The Grey & Company team brings experience from multiple backgrounds and sees all angels of the accreditation process. We share our experience as both nurses and managers, and as consultants who have walked alongside centers for over 30 years through every stage of the compliance process.

In this course you will hear from our team of healthcare compliance consultants including Megan Werdel, Joy Heim, and Katherine Simkins.

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Course FAQ

  • This course is intended to fulfill a training requirement by AAAHC for culturally sensitive communications in AAAHC accredited centers or those seeking accreditation.

  • No! Good communication is good for all. No matter what your role, you can lead with excellent communication. Improving your communication skills can be helpful in advancing your career as well.

  • No. We are not able to offer continuing education units for our digital courses at this time.

  • Upon completion of this course, we will generate a Certificate of Completion which will serve as documentation of the content includes and date completed.

  • Fill out the inquiry form below and we will be in touch. We offer a range of services from Mock Survey to Center Planning and ASC Licensure support in addition to our signature AAAHC Accreditation Preparation services.